Philadelphia Recovery Solutions ("PRS," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through phillyrecoverysolutions.com (the "Site"), how we use and protect it, and the choices you have. By using the Site, you agree to this policy.
Information we collect
Information you provide. When you submit our contact / insurance-verification form or otherwise reach out to us, we may collect your name, phone number, email address, date of birth, insurance carrier and member ID, the reason for your inquiry, and any details you include in a message.
Information collected automatically. Like most websites, we automatically collect limited technical data such as your IP address, browser and device type, pages viewed, and referring pages. We collect this through cookies and similar technologies, including Google Analytics.
How we use your information
- To respond to your inquiry and provide the care or information you request
- To verify insurance benefits when you ask us to
- To operate, maintain, and improve the Site
- To comply with legal obligations
Protected health information & HIPAA
PRS is a healthcare provider, and health information you share with us as a patient is protected under the Health Insurance Portability and Accountability Act (HIPAA) and applicable state law. Our separate Notice of Privacy Practices, provided at intake, governs how we handle protected health information (PHI) in our clinical care. Please avoid including sensitive medical details in website form messages; we only need enough to contact you and begin the conversation securely.
Cookies & analytics
We use Google Analytics to understand how visitors use the Site so we can improve it. Google Analytics sets cookies and may collect usage data as described in Google's privacy policy. You can opt out using the Google Analytics opt-out browser add-on, or by disabling cookies in your browser. Most browsers also let you send a "Do Not Track" signal.
How we share information
We do not sell your personal information. We share it only:
- With service providers who help us operate the Site and communicate with you (for example, our email delivery provider and analytics provider), under obligations to protect it;
- When required by law, or to protect the rights, safety, or property of PRS, our patients, or others.
Data security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Your choices
You may request access to, correction of, or deletion of personal information you have submitted through the Site by contacting us using the details below. You can also opt out of analytics cookies as described above. Depending on where you live, you may have additional rights under applicable privacy laws.
Children's privacy
The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Site.
Third-party links
The Site may link to third-party websites (such as the patient portal or external resources). We are not responsible for the privacy practices of those sites; please review their policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.
Contact us
Questions about this policy or your information? Contact us at:
Philadelphia Recovery Solutions
2300 S. Broad Street, Suites 202 & 203, The Rota Building
Philadelphia, PA 19145
(215) 770-1694 · care@phillyrecoverysolutions.com